Job opportunities | British Council

Working for the British Council offers you a unique opportunity to gain experience and develop skills in a modern, rapidly changing organisation with worldwide influence and impact. British Council jobs offer scope for versatility, initiative and creativity in a stimulating and supportive environment.

What are the longer-term career prospects?

You will be encouraged to manage your own career. Whatever your area and level of work, a job in the British Council is a unique opportunity to develop highly transferable skills which will serve you well even if you aim to move out of the organisation in due course.

Terms and conditions of service

Successful candidates are offered appointment on a fixed-term contract. The duration of contract is determined by the nature of the job to be filled. Please refer to the Role Profile of the job vacancy in order to learn more about the specific terms and conditions of the advertised job.

Volunteering and internships

At the moment we do not provide volunteering and internship opportunities.

Vacancies

Exams Assistant (Test Day, CMR and Post Exam Processing)

Role Purpose:

To support the effective and efficient delivery of exams within a location as well as pre and post exams processing.
To assist with the planning and tracking of exams capacity requirements against demand.
To act as point of contact for Venues/Venue Supervisors on the Test day and support the management of Venue Staff and Examiner engagement, relationship and performance
To assist with booking of appropriate Test Day venues using relevant online systems.
To support in all on Test Day activities.
To set up and monitor online registration for all exams, allocate candidates in online systems, compile final entry listings, prepare and send out candidates’ timetables as well as distribute relevant documents to candidates.
To support the safe handling of confidential materials in accordance with compliance standards during the multiple exchanges in country/location.
To handle daily enquiries - face-to-face, telephone, written and on-line and support the external communication needs of the Examinations Services.
To liaise with the CS (Customer Services) team throughout the exams delivery process.

Role specific knowledge and experience:

Experience in identifying and minimising risk experience in compliance environment, experience of working in a high volume, busy operational environment, delivering to standard.
Has a positive and enthusiastic attitude towards customer services and customer needs.
Can approach every customer interaction with empathy and attentiveness.
Has the ability to work under pressure and who is comfortable with ambiguity.
Can demonstrate proficiency in Croation and English (Level B2 minimum).
Is a team player.
Is always punctual, organised and detail/ task oriented.
Is proficient in using Internet- based applications and MS Office.

Requirements:

Applicants must already have the right to live and work in Croatia. English language skills to the CEF B2 level. University Degree.
The post may require work on some weekends for administrative support to the exams’ delivery.
The post is full -time and in-office presence is required.

Pay Band: Local grade J/PB 2

Salary: 10 000 HRK gross/month

Contract: Fixed term - 2 years

Location: Zagreb, Croatia

Type of Contract: Local full-time

Apply online via the British Council Careers Portal. Please note that we do not accept CVs.

Closing Date: Monday, 08 August 2022, applications will close at 22:59 CET time.

Equal opportunities and diversity

The British Council is committed to a policy of equal opportunity and welcomes applicants from all sections of the community. We work to ensure that people are not unjustifiably discriminated against on the basis of age, disability, ethnicity, gender, religion or belief, sexual orientation or any other irrelevant grounds. We guarantee an interview to disabled candidates who meet the essential criteria.