Covid-19: Exams FAQs

Last updated: Friday 10 June 2022


Are you planning to open new exam sessions? Where can I find information about available test dates in Croatia?

Information about available exam sessions is provided on our website and the specific sessions will be opened in our registration system.

Please check here for information on available exam dates: IELTS  

When and how will I receive my exam results?

You can access your results for IELTS through your profile on the IELTS Candidate Portal for paper based exams here and for computer based exams here. 

You can preview your IELTS test results on the Test Taker Portal - 13 calendar days from the test date for paper-based tests and three to five days for computer delivered tests.

IELTS results remain online for 28 days but should not be used as an official confirmation of your performance.

We are not able to provide test results over the phone or by email for security reasons.

Your office is closed to the public. How can I receive my test certificate?

Our office is closed for public access, so your IELTS TRFs  cannot be delivered to you face-to-face. However, we will be able to despatch them to individual candidates or the school/institution through which you registered by post provided we receive an e-mail from you with your postal address. 

Receiving Organisations (ROs) that you listed when registering for IELTS will, in most cases, have access to your online results. We will notify ROs of any changes resulting from the Covid-19 restrictions.


Where can I find more info about my exam session (venue, hour, etc.)?

You will be sent a session timetable with all information required for the test day (venue, hour of arrival, time of test, etc.). If you do not receive any communication three days before the exam please contact your test centre immediately.

You will also receive a message from the test centre outlining the safety measures and requirements for the test day.

Is it safe for me to take an English test with the British Council? // I am enrolled for an exam session – what health / protection measures do you have in place?

The health of our test takers and staff is our priority. 

 We have put the following measures in place to make our test centres as safe as possible: 

·         Test venues will be cleaned thoroughly prior to each test session.

·         In the case of computer-delivered tests all equipment will be sanitised prior to each session.

·         You are not required to wear a mask but are wellcomed to do so if you wish.

·         If you would like to, you may also wear latex gloves although this is not required.

·         We will provide sanitisers throughout the test venue and we ask that all test takers use them regularly or wash their hands to help ensure a safe environment.

·         We will not provide pens or pencils to test takers who will be asked to bring their own stationery on the test day. 

Test venues have limits on numbers of candidates that can be seated there. This will depend on local government regulations and the size of the venue. As we are maintaining physical distancing at all test venues, we will be able to accommodate fewer candidates than before Covid-19.

Do I need to wear face mask at your premises?

Test takers and test day staff are no longer required to wear masks in the common areas of the test venue. This might change if local government regulations require it. 


Do you provide gloves and disinfecting hand gel?

We will have hand sanitisers located at different points at the test venue. We will also ensure that there is liquid soap in the bathrooms so that test takers can wash their hands.

We will not be providing masks, but test takers can bring their own on the test day. 

We will not be providing latex gloves. You can bring your own but they are not mandatory.

How can I contact Examination Service?

Our line for your enquires are open Mon - Fri from 11.00 to 13.00 o'clock. Our team will also support you via email. We are working hard to respond to every email, but the situation is extraordinary, and some delays may occur. Please accept our apologies in advance. We thank you for your understanding and cooperation.